IndriVanilla
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  • Shop
  • About Us
  • Our Favorite Causes
  • Vanilla Bean Profiles

Returns Policy

 If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns within 30 days of purchase. You can return your product for a full refund to the original payment method. 

 

Please note the following exceptions to our return and refund policy:

  • Discounted items are final and cannot be returned or exchanged
  • Personalized items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original product packaging
  • Returned items must have no visible signs of use
  • Group orders that were pre-purchased through our Facebook group are not eligible for return, however if they are lost or damaged in transit to you we will cover them.

To initiate a return of a retail purchase, please complete the following steps:

  1. Reply to your order confirmation email to request which products you would like to return
  2. Print the prepaid return shipping label that you will receive by email
  3. Send all items being returned back to us using the label provided

Additional Information:

  • Refunds will be issued within 10 business days of delivery back to us
  • We will cover returns that are lost or damaged in the mail, if the tracking number shows it has been shipped, we will cover any losses.
  • Please send further questions to us at indrivanilla@gmail.com




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