FAQs Page 2

About Your Indri's Vanilla Bean Group Order

Can I track my order?

You can watch the status of your order by clicking on the Order Lookup link at the top of this page.  You will enter your email and a password of your choice to see the status of your order. The look-up site is updated regularly (but not instantly) so wait a day or two before checking again. Payments may take up to 7 days to reconcile and update to the look-up site. The look-up will show your order details including the shipping address you entered.  You can update shipping addresses on this form.  Your order line will turn green when we reconcile your payment and then purple when we prepare your package for shipping. For other questions regarding payments or errors/typos on your order form, send a Facebook message to Kathryn Fifield Espenschied. 

When your order ships you will receive an email from Indrivanilla@gmail.com with a USPS tracking number.  

How long does it take for my beans to come?

Each order has a listed “estimated turnaround time.”  This is stated on the order form and also on the  Group Order Status (follow the link at the top of this page).  Some orders are true pre-orders where we purchase the beans before they are even harvested.  These may take several months.  Other orders may come more quickly, but you can expect to wait at least four weeks - sometimes more.  This is the reason the beans cost less from a group buy.  Orders require patience.  If you would like to get beans faster, you are welcome to purchase from the retail site at IndriVanilla.com.  

Do you ship outside the USA? 

Yes, we will ship Internationally and to APO/Military delivery (Military addresses are priced the same as US shipping). Shipping pricing is listed on the order form, but the rates for 2022 can be found on the chart below:

    2022 International Shipping Rates

Amount       Canada        Rest of World

   0-7 oz             $9                   $15

  8-15 oz           $11                 $27

16-31 oz           $14                 $27

32-47 oz           $17                 $44

48-63 oz           $24                 $60


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